Vixen Glamm

Policy:

We have a 48-hour return policy, which means you have 2 days after receiving your item to request a return. Returns are only accepted for the wrong or faulty products; shipping beyond our control does not qualify for a return.

 

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required. Please note that all returns are subject to a restocking fee, which varies based on the price and quantity of the items purchased. To initiate a return, contact us at vixenglamm@gmail.com. 

 

Returns must be mailed within 1 week of receipt to receive the full refund. If your return is accepted, we’ll provide a return shipping label with instructions on how to send your package. Items sent back without prior return request will not be accepted.

For any return questions, feel free to reach out to us at vixenglamm@gmail.com.

 

​Exceptions / non-returnable items 
We cannot accept returns on custom orders. These are hand-crafted per customer with sizing and customization and ineligible for returns so please ensure you are choosing the correct options. 

 

Custom Units: 

Please allow at least 10-14 business days for your order to be fulfilled. 

Pre-order units:

Pre-order wigs will need 2 weeks to be fulfilled. However, we try to work as fast as possible to meet your needs. Any update will be sent to you via email.  

​

​

Note: All sales are final. 

​

PLEASE READ THE DESCRIPTIONS FOR ALL PRODUCTS TO DETERMINE THE PROCESSING AND SHIPPING TIMES. REFUNDS WILL NOT BE ISSUED FOR ORDERS THAT FALL WITHIN OUR PROCESSING/FULFILLMENT TIME LISTED IN THE DESCRIPTIONS FOR EACH UNIT.